1. What is your return policy?
If you'd like to initiate a return, please email us directly at firstname.lastname@example.org
You'll have 20 days from original order placement to submit a return. While exchanges are free, please note that a $7 return shipping fee will be subtracted from refunds.
All sale items are final and cannot be returned or exchanged.
In order to return a product for a refund and/or exchange, the product must be free from any wear, tear, washing, damage (including perfumes/odors, make-up/deodorant stains), or alterations. All original tags must be attached.
If you have any questions, please email us at email@example.com
2. How long does shipping typically take?
Orders will be shipped from our warehouse within 3-4 business days after an order is placed. Delivery time is roughly 3-5 business days for US orders and 1-2 weeks for international orders (can be longer depending on your countries customs and local delivery process). During big sales and busy times of the year shipping may be delayed; we will try to keep you informed if that happens.
Also, if you're an international customer your package may be delayed at customs for your country up to six weeks.
3. Why isn't my tracking working?
Please allow 24-48 hours for tracking to be updated by USPS. Once scanned in by USPS, the tracking will update.
4. Do you ship internationally? How much?
Yes. We ship world-wide for a flat rate of $20.
5. I'm an international customer, why do I have to pay additional fees at customs?
Before purchasing you should check your country's import tax and or duty charges. Michigan & Madison cannot be held liable for any additional charges, taxes or duties issued by your countries import office. Those charges are the sole responsibility of the importer (you). Import duty and taxes will be different from country to country and depend on the value of the goods you are receiving. We have no control over these charges and we are unable to lower the stated value on any goods we send out.
6. Where are you located?
We are located in Charlotte, North Carolina
7. Can I cancel my order?
Once an order has been placed, we cannot cancel it.
8. I placed an order and didn't get an email, what do I do?
This happens all the time. Don't worry, your email address could have just been misspelled. Just email us at firstname.lastname@example.org and we will update your email to the correct email.
9. How long does it take for me to receive a refund?
Once we receive the item, please allow 3-5 business days for it to be processed. Once it has been processed the money can take up to 5-7 business days to be returned.
10. I received a damaged item. What should I do?
Please email us at email@example.com with pictures of the damaged product. You must email us within the return period about damaged items (20 days from purchase date).
11. What are your hours of operation?
Monday-Friday 9:00AM-5PM EST
12.Can I return items I purchase during a sale?
When a sale item is purchased all sales are final. We do not offer any exchanges, returns, or store credit on sale items. We cannot cancel, change, or adjust placed orders. Double check your order before placing. We cannot price adjust past orders to sale prices.
13. How do I know that a product will fit me?
Since sale products can't be returned or exchanged, it's important to be careful about ordering the right size. If you have any questions (i.e. sizing, material, fit) please contact customer service at firstname.lastname@example.org and we will be happy to assist you.
14. What happens if I don't get a product?
We are not responsible for products lost or stolen in transit, including lost or stolen returns. Once we give a product to a delivery service, we are no longer responsible for it, however, we will go above and beyond to attempt to help you locate your package with the postal service. We do not offer insurance, thus, we're unable to offer refunds or replacements for products that don't arrive once they've been shipped. If you have not received a product within 7 business days of your order, please contact us (email@example.com) so we can try and assist in locating your package.